Refund and Returns Policy

Thank you for shopping at KRT Carts. We want to ensure that you are completely satisfied with your purchase. This Refund and Returns Policy outlines our guidelines for refunds, returns, and exchanges. By making a purchase on our website, you agree to the terms and conditions set forth in this policy.

1. Refunds

1.1 Eligibility: We offer refunds for products purchased directly from our website. To be eligible for a refund, you must meet the following conditions:

– The request for a refund must be made within 30 days from the date of purchase.
– The product must be unused, unopened, and in its original packaging.
– You must provide proof of purchase, such as an order confirmation or receipt.

1.2 Refund Process: To initiate a refund, please contact our customer support team at We will review your request and provide instructions on how to proceed. Once we receive the returned product and verify its eligibility, we will process the refund within [number of days] days. The refund will be issued in the original form of payment unless otherwise agreed upon.

1.3 Non-Refundable Items: Certain items are not eligible for a refund, including but not limited to:

– Products that have been opened, used, or tampered with.
– Products that are not in their original packaging.
– Products purchased from unauthorized resellers or third-party websites.

2. Returns and Exchanges

2.1 Eligibility: We accept returns and exchanges for defective or damaged products. If you receive a product that is defective or damaged, please contact our customer support team within 30 days of receiving the item.

2.2 Return Process: To return a defective or damaged product, please contact our customer support team at We will guide you through the return process and provide instructions on how to return the item. It is important to return the product in its original packaging, along with any accessories or documentation included.

2.3 Replacement or Exchange: Upon receiving the returned item and verifying its eligibility, we will either issue a replacement product or process an exchange, depending on product availability. If a replacement or exchange is not possible, we will offer a refund for the returned item.

3. Shipping Costs

3.1 Refunds: The cost of shipping for returning a product for a refund is the responsibility of the customer, unless the return is due to our error or a defective/damaged product.

3.2 Returns and Exchanges: If you are returning a defective or damaged product for a replacement or exchange, we will cover the cost of return shipping.

4. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at


           (650) 431 7854

We are here to assist you and resolve any issues you may have.

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